Terms of use

The www.stefanouproductions.gr site is owned exclusively and mainly by Stefanou Productions and its representative, Ms Maria Stefanou.

This Convention covers only any sale of products via the website www.stefanouproductions.gr . Any deviations from this Convention must be confirmed by Stefanou Productions. Any other Terms and Conditions shall be expressly excluded. Any user entering and using the services of the electronic store shall be deemed to consent and unreservedly accept the conditions set out here, without exception. If a user does not agree to these terms, he or she must refrain from using the electronic store and any transaction with it.

Sending your order will imply acceptance of this Contract and all its terms.

  1. Customer Responsibilities

    Customers are responsible for selecting a Product and its suitability to their purposes.

  2. Orders

    Orders must be received in writing online by completing and sending the relevant Order Form available on www.stefanouproductions.gr. Your order is considered received by Stefanou Productions once you have received an update on order status. Order status updates appear on the user’s screen and are emailed to the user’s online contact address. During processing each registered order, the inventory availability of the products ordered is also confirmed. If the availability or delivery time differs from that indicated on the product page, an update shall be obtained. The prices quoted for the various products on www.stefanouproductions.gr include legal VAT. The prices of the electronic store may change at any time without notice. “Web Price” means that the product concerned has a different price if purchased through the Electronic store than the one at which it is currently available at the Stefanou Productions physical shops on 22th  Athan. Chrysoxou, Thessaloniki , Faliro and Stefanou Productions bears no liability and does not cover price differences for products purchased from a Stefanou Productions physical store or an associate or book store and the customer subsequently identified a lower price in their online store or vice versa. The various product offers are valid until stocks are exhausted. In case of low/limited availability of product stock offered by Stefanou Productions reserves a reasonable right for orders to be executed on the basis of the satisfaction of as many customers as possible, i.e. orders registered by different/separate users. Stefanou Productions’ endeavor to provide you in good faith with daily high quality services, is not responsible for and is not bound by any errors in characteristics, photos and product prices listed on www.stefanouproductions.gr and cannot ensure that there are no errors from any cause when importing and/or updating the characteristics and/or price of a product. In good faith and for your own protection, please note whether a product is offered at an unusually low or high price for its market value before placing your order and contact Customer Service at +302310 22113 or by e-mail at stefanoumia@gmail.gr if that is the case. Stefanou Productions provide the user with the ability to order the products available through the electronic store and to take the products from its offices on the ground floor of 22th Athan, Chrysoxou street, Thessaloniki, Faliro, 54641. In particular, the customer may select through the electronic store the product(s)-books he/she wishes either paying via credit card electronically at www.stefanouproductions.gr or by cash, when the products are received from the physical store in Thessaloniki. This possibility is provided if the customer is a registered member on the Stefanou Productions site,www.stefanouproductions.gr, so that they have already provided the information necessary to identify them with (ex. name, e-mail address, telephone).

  3. Order Cancellations

    Cancel your order at any time before it’s completed by calling +302314038099 or by email at stefanoumia@gmail.com . Depending on your order progress stage, we’ll let you know what options you have.

  4. Order Delivery

    The products can be shipped to you anywhere within Greece. The products will be sent via ELTA Courier at the location you indicated on your courier Order form. Shipping costs are 3.50€ for the entire Greek territory (including VAT) up to X kilos, while the exchange service (cash upon delivery) costs 1€ extra. For orders with a net value of more than 50 € there is no freight charge. Stefanou Productions, subject to condition 1, will make every effort to ship the products to you within 1-3 working days (Monday through Friday). For products not labeled as “Readily Available” and , provided they can be ordered by Stefanou Productions suppliers, delivery time is approximately 3-20 business days (Monday through Friday) depending on the product category.

  5. Warranty

    Stefanou Productions does not guarantee protection for third party products (products not manufactured and/or assembled by or on behalf of Stefanou Productions , which Stefanou Productions simply resells). For such products you will be guaranteed directly by the manufacturer or the licensee. Stefanou Productions does not guarantee protection for the suitability of a sold product for any particular purpose.

  6. Force Majeure

    Stefanou Productions is not responsible for delays in execution (including delivery) due to circumstances that cannot be attributed to Stefanou Productions’ liability or are due to force majeure and will be entitled to an extension of the execution time. Examples can be strikes, acts of terrorism, war, supplier problems /transport /production, exchange rate fluctuations, government or legislative acts and natural disasters. If such incidents last for more than 2 months, this Convention may be terminated by any party without compensation.

  7. Product Returns – Consumer Rights

    You have the right to return the products you have bought without penalty and without having to tell us why you wish to return the products, within 15 calendar days of the date you receive the products. In this case, you will be charged only with the direct cost of returning the products. Refunds will only be accepted if the products you wish to return are in the same condition as you received them in, i.e. without their packaging being unsealed or broken, together with the retail receipt or invoice.

    Refunds shall be accepted provided that:

    – You have contacted Stefanou Productions offices via telephone, or our online store on the same day or the next business day.

    – The products are in the same condition as you have received them in, i. e. they have not been unsealed or their packaging has not been broken.

    – The product is accompanied by the retail receipt or invoice. In order to request the return of the products you have purchased from our online store, you must notify us in writing at stefanoumia@gmail.com on the subject of “Application for a Product Return” with a date/market document number and the reasons for the refund within that time limit. Provided that you receive written return authorization from Stefanou Productions , the address at which the products must be sent for return is:  Athan. Chrysoxou 22th street, 54641, Thessaloniki, Greece. In the event of product return, depending on the way you chose to pay for your order and the way in which the refund will be issued, your money will be reimbursed within 30 days of the date on which we receive your products-books. This Convention shall not affect any consumer rights provided for in the legislation.

  8. Amendment of the terms of this

    Stefanou Productions reserves the right to amend or renew trading terms and conditions. The modification or renewal will take effect from the time this text is updated for any change. If any part of this Convention is found to be void or inapplicable by a court order, the remainder of the Convention shall remain in force. Stefanou Productions may conclude an agreement to delegate its obligations to an appropriate third party. Otherwise, no Party shall be entitled to assign or transfer its rights or obligations. All notifications must be made in writing (by hand, by e-mail, fax or by first class e-mail, considered as delivered 48 hours after mail).

  9. Applicable Law – Jurisdiction

    This Convention shall be governed by European and Greek law, in particular legislation regulating matters relating to electronic commerce, long distance selling and consumer protection, and shall be in the exclusive jurisdiction of the courts of Thessaloniki.


Conditions of use Welcome to our company’s site, www.stefanouproductions.gr. By using www.stefanouproductions.gr, you agree to the following terms, which you should read carefully: Any software available to load (downloading) from this server is Stefanou Productions’ Intellectual Property.

  1. the use of such documents by this server is limited solely for informational and noncommercial purposes or is only personal and will not be copied or placed on another computer network, nor distributed by other means of communication.

  2. there is absolutely no interference with the documents. Any other use is strictly prohibited by law and may involve severe civil and criminal penalties. Offenders will be prosecuted legally.

Stefanou Productions does not in any way declare that the information contained in the documents and notices published on this server is appropriate for any purpose. Any such document and graphic representation shall be provided “as is” without any guarantee of any kind whatsoever. Stefanou Productions is not liable for compensation for any damage and non-material damage resulting from failure to provide support services. You are free to use www.stefanoumia@gmail.gr in accordance with the Law and Principles of Good Practice. Responsibility for the contents of transactions rests with you. Stefanou Productions does not make any kind of correction or interference with the data transferred. We request that you fill in the following fields (name, address, message) correctly in your online communication forms. The use of the Stefanou Productions website, www.stefanouproductions.gr., is subject to Greek and International laws and you agree not to use it to violate these laws.

User responsibility

Users agree and undertake not to use the online store for:

  1. sending, publishing, sending by e-mail or otherwise transmitting any content that is unlawful for any reason, is causing unlawful interference and harm to Stefanou Productions or any third party, or is contrary to the confidentiality or confidentiality of information of any person,

  2. sending, publishing, sending by e-mail or other means of any content that causes harm to users of morals, social values, disability, etc.,

  3. sending, publishing, sending by e-mail or otherwise transmitting any content for which users are not entitled to transmit in accordance with the law or conventions in force (such as internal information, property and confidential information acquired or disclosed as part of labor relations or covered by confidentiality agreements),

  4. sending, publishing, sending by e-mail or otherwise transmitting any content that violates any patent, trademark, trade secret, copyright or other property rights of third parties,

  5. sending, publishing, sending by e-mail or otherwise transmitting any hardware containing software viruses or any other codes, files or programs designed to interrupt, cause damage, damage or equipment the operation of any software or computer hardware,
  6. intentional or unintentional breach of existing legislation or provisions,
  7. harassment of third parties in any way,
  8. collect or store personal data about other users.

They also agree that all members, affiliates, employees, management, shareholders and other affiliates of Stefanou Productions are not responsible for anything arising from third parties using the Stefanou Productions’ site www.stefanouproductions.gr. Any use contrary to this, except for any form of civil sanction, will also cause the services to be discontinued without notice.

Logging In or Signing Up:

Only full name, mailing address, contact phone and email is required to register or log on to Stefanou Productions. This information shall remain strictly confidential. Stefanou Productions reserves the right to use this information to send updates on new products or offers to customers or registered users in the online store.


The www.stefanouproductions.gr website includes hardware, trademarks, and other content owned by Stefanou Productions and is protected by law. All contents of www.stefanouproductions.gr (including texts, graphics, images, photos and software) are intellectual property of Stefanou Productions and protected by Greek and international legislation. The material may not be copied, reproduced and retransmitted without the company’s written permission. Its appearance on the Internet should in no way be regarded as a transfer or assignment of a license or right to use it.

Limits of Liability

By using www.stefanouproductions.gr, you fully agree that the usage is under your responsibility. Stefanou Productions is making every effort to provide a high quality service but we cannot guarantee that there will be no interruptions or mistakes. Any reference to or link to another website is provided for your convenience and we are not responsible for the contents, products, and services provided (advertising or sale) on those sites. Product photos are indicative.

Applicable Law

The www.stefanouproductions.gr site has been set up and controlled by Stefanou Productions in Thessaloniki and Greek Law will guide the use of www.stefanouproductions.gr and its interpretation. If you choose to access www.stefanouproductions.gr from another country, you have the responsibility to follow the laws of that country.

The above conditions constitute the full agreement with Stefanou Productions and Stefanou Productions has the right to make changes to www.stefanouproductions.gr content and to the top terms without notice.

Declaration of Confidentiality

This Declaration of Confidentiality relates to the Stefanou Productions website (www.stefanouproductions.gr). When you send a request online, the information you provide is used to answer your question online. We consider the requests you fill out and the email you send classified. We do not pass on the content of these to anyone other than the addressee directly concerned and to the law if requested or if the content of the message is deemed to be detrimental to us.

Such action is necessary in order to:

  1. protect our rights and our property
  2. protect against misuse or unauthorized use of the Stefanou Productions’ site, www.stefanouproductions.gr

  3. protect our personal security or the property of users and our public. However, if you give us a false email address or try to get someone else’s location when you send information online, all information – as well as IP address – will be part of any investigation. Stefanou Productions people may need to process your email in collaboration with the technical department. And if you ask Stefanou Productions Customer Service Managers to help you with any email, it can access the full range of information relevant to your request, including your email address and messages.

Stefanou Productions has links to other sites. We are not responsible for their security policy or for the way they manage their online visitors.

Trade Security

Stefanou Productions recognizes the importance of the issue of the security of personal data, as well as of electronic transactions, and has taken all necessary measures, using the most modern and advanced methods, to ensure maximum security. All information relating to users’ personal information shall be secured as confidential. The www.stefanouproductions.gr site uses SSL protocol, with 128-bit encryption (the most powerful today), for secure online commerce. This encrypts all of your personal information, including your credit card number, name and address, so that they cannot be viewed or rearranged while they are on the Internet. The Secure Sockets Layer (SSL) protocol is today the global standard on the web for the certification of websites for web users and for the encryption of data between network users and web servers. An encrypted SSL communication requires that all information sent between a client and a server (server) be encrypted by the sending software and decrypted by the acceptance software, thereby protecting personal information while it is being transferred . In addition, all information sent by the SSL protocol is protected by a mechanism that automatically determines whether data has been changed during their transfer.

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